Privacy Policy

Who we are

Momlivo (“we”, “us”) runs the online shop momlivo.com, selling women’s wellness, maternity and baby essentials in Bangladesh. Address: GP GA 129, Hajari Bari, Dhaka 1212, Bangladesh. Email: momlivo01@gmail.com.

This policy explains what personal data we collect, why we collect it, and the choices you have. We handle personal data in line with Bangladesh’s personal data protection laws and, where they apply, international standards such as the EU General Data Protection Regulation (GDPR).

Information we collect

Information you give us:

• your name, phone number, email and delivery address when you order or create an account
• messages you send through our forms, WhatsApp or email
• product requests, including any photos you choose to upload
• reviews, ratings and the name you show with them
• your email address if you subscribe to our newsletter

Information collected automatically:

• IP address, device and browser type, pages visited and the time of your visit
• cookies needed for your cart, login and security (see Cookies below)

Information from others:

• delivery status updates from our courier partners

We do not ask for card numbers, PINs or passwords, and we do not intentionally collect sensitive data such as health information. If you mention health details in a message, we use them only to answer you.

How we use your information

• to process, confirm, deliver and support your orders (to perform our contract with you)
• to create and manage your account
• to answer questions, product requests and complaints
• to send newsletters and offers, only with your consent
• to publish reviews you submit, after moderation
• to keep the website secure and prevent fraud (our legitimate interests)
• to meet legal, tax and accounting obligations

Cookies

We use cookies that the website needs to work, such as keeping items in your cart, keeping you logged in and protecting forms from spam. If we add analytics or advertising cookies in future, we will update this policy and ask for your consent where the law requires it. You can block or delete cookies in your browser settings, but parts of the shop may stop working.

Who we share information with

We share only what is needed, with:

• courier and delivery partners, to deliver your order
• payment providers, when online payments are available
• hosting, email and IT providers who run our website for us
• government or law enforcement authorities, when the law requires it

We do not sell or rent your personal data.

Storing data outside Bangladesh

Some of our service providers, such as website hosting and email, may store data on servers outside Bangladesh. When this happens, we take the steps the law requires to keep your data protected.

How long we keep your data

We keep order and account information for as long as needed to provide our services and to meet legal, tax and accounting requirements. Newsletter data is kept until you unsubscribe. Messages and product requests are deleted when they are no longer needed.

How we protect your data

Our website uses an encrypted (HTTPS) connection, and access to customer data is limited to the people who need it. No way of sending data over the internet is completely secure, but we work hard to protect your information.

Your rights

You can ask us to:

• give you a copy of the personal data we hold about you
• correct information that is wrong or incomplete
• delete your data, where we are not required to keep it
• stop sending you marketing messages at any time
• withdraw consent you have given

To make a request, email momlivo01@gmail.com. We may need to confirm your identity first. You also have the right to complain to the data protection authority in Bangladesh or, if you live in the EU or UK, to your local supervisory authority.

Children

Our products are for babies and families, but this website is meant for adults. We do not knowingly collect personal data from anyone under 18. Details about your child, such as age or size, are used only to help with your order.

Links to other sites

Our website links to services such as WhatsApp and social media. Their own privacy policies apply when you use them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact us

For any privacy question, email momlivo01@gmail.com or chat with us on WhatsApp.