FAQs

Find the product you want, choose the quantity and tap Add to Cart or Buy Now. At checkout, enter your name, phone number and delivery address, then confirm your order.

No. You can check out as a guest. Creating an account in My Account lets you track orders and save your address for next time.

Yes. After you order, we may call, text or WhatsApp you to confirm it before dispatch. Please keep your phone reachable.

Yes, free of charge, before your order is handed to the courier. Contact us on WhatsApp or by email with your order number. After dispatch, a cancelled order is treated as a refused parcel and the delivery charge applies.

Yes. Use our Request a Product page to tell us what you need, and we will let you know if we can bring it in for you.

Each product page shows whether it is in stock. You can also turn on In stock only in the shop filters.

We deliver to every district of Bangladesh through our courier partners.

৳80 inside Dhaka and ৳120 outside Dhaka. The charge is shown at checkout before you confirm.

Inside Dhaka 1–3 working days and outside Dhaka 3–5 working days, counted from order confirmation. Holidays, bad weather or courier disruptions can sometimes cause delays.

Log in to My Account and open Orders to see your order status. When the courier provides a tracking number, we share it with you.

The courier will try to contact you. If they cannot reach you after several attempts, the parcel comes back to us and the order may be cancelled.

Yes, before dispatch. Message us on WhatsApp with your order number and the new address.

We currently accept Cash on Delivery across Bangladesh. When we add online payments such as bKash, Nagad or cards, they will appear at checkout.

No. You pay the delivery person when you receive your parcel. An advance delivery charge may be requested only from customers who have refused parcels before without a valid reason.

No. The delivery charge is added at checkout, and the full total is shown before you confirm your order.

Never. Do not share your PIN, OTP or password with anyone who claims to be from Momlivo.

Open the parcel in front of the delivery person and check the product, size, colour, quantity, seals and expiry date before accepting it.

If you notice it at delivery, do not accept the parcel and contact us right away. If you find a wrong, defective or missing item after delivery, report it within 3 days with your order number and photos or an unboxing video.

You can refuse a parcel at the door and pay only the delivery charge. Once a parcel has been accepted, a change of mind is not a reason for return.

For hygiene and safety reasons, opened or used skincare, cosmetics, personal care items, feeding items and nursing pads can’t be returned unless they arrived wrong or defective.

If we sent the wrong product, we pay all delivery charges. In other cases, the customer pays the delivery charge (৳80 inside Dhaka, ৳120 outside Dhaka).

Approved refunds are sent by bKash, Nagad or bank transfer within 7 working days. Read the full Returns & Refunds Policy.

Yes, where stock allows. If the same item is out of stock, you can choose another product of equal value or a refund.

Each product page includes a description, key features, what’s included and safety and care information. If you need more details before ordering, message us on WhatsApp.

Check the age range and details on the product page, or use the Age filter in the shop. If you are unsure, ask us and we will help you choose.

We photograph products as accurately as we can, but colours can look slightly different on different screens, and packaging may change.

No. Product information is general guidance. For health questions about you or your baby, please speak to a doctor.

Follow the instructions on the label and in the Safety & Care tab on the product page. Always supervise your child when they use baby products.

Go to My Account and fill in the Register form.

On the My Account page, click Lost your password? and follow the link we email you.

Log in to My Account and open Addresses or Account details.

Visit our Reviews page or the product page and tap Write a Review. Reviews appear after our team has checked them.

Use the unsubscribe link in any of our emails, or email us at momlivo01@gmail.com.

Yes. We use your details only to process and deliver your orders and to support you, and we never sell your data. Read our Privacy Policy.

Chat with us on WhatsApp, email momlivo01@gmail.com or use our Contact page.